The Learning Factor Wins 2 Global Brandon Hall Awards
for Customer Service Training



The Learning Factor has been honoured to win two global awards for our innovative design and expertise in developing an eLearning solution, which solved the unique needs of our client. 

Collaboration wins awards - watch how we did it

How did an Australian-based eLearning company beat significant US, UK and European corporations to win a Gold Award for the Best Customer Training Module?

We worked in conjunction with our client to thoroughly understand the user journey. We put them first by creating an engaging and interactive module to ensure memorable online experiences. With the popularity of incorporating video for training purposes, we relied heavily on our talented videography team and actors to ensure the training resonated as close as possible to real-life experiences.

We focussed on solving the challenges that pharmacy assistants face every day. Through the use of role-play, we were able to help them confidently discuss the features and benefits of the product. This approach resulted in more product recommendations, which helped to exceed revenue targets. 

Our team of developers also included gamification and animation to improve engagement and retention with all learners.

The Learning Factor continues to win global awards for our eLearning design and development. Imagine what we could for you and your teams. 

Find out how we can put these solutions to work for you.

Our Approach to Award-Winning Design 

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© 2019 The Learning Factor