Posts Tagged "communicate"

Good Communication Requires Experimenting with Your Language

Posted on February 5th, 2016 by The Learning Factor

Consider a delinquent taxpayer who receives one of the following two letters in the mail:

Letter 1: We are writing to inform you that we have still not received your tax payment of $5,000. It is imperative that you contact us.

Letter 2: We are writing to inform you that we have still not received your tax payment of $5,000. By now, 9 out of 10 people in your town have paid their taxes. It is imperative that you contact us.

Sourced through Scoop.it from: hbr.org

Changing how you phrase things can pay off.

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Why the best leaders have conviction

Posted on December 9th, 2015 by The Learning Factor

Conviction in a leader is an incredibly valuable yet increasingly rare trait. It’s in short supply because our brains are wired to overreact to uncertainty with fear. As uncertainty increases, the brain shifts control over to the limbic system, the place where emotions, such as anxiety and panic, are generated.

They’re relentlessly positive. Leaders with conviction see a brighter future with crystal clarity, and they have the energy and enthusiasm to ensure that everyone else can see it too. Their belief in the good is contagious. While this might look natural, leaders with conviction know how to turn on the positivity when the going gets tough. Positive thoughts quiet fear and irrational thinking by focusing the brain’s attention on something that is completely stress free. When things are going well and your mood is good, this is relatively easy; when you’re stressing over a tough decision and your mind is flooded with negative thoughts, this can be a challenge. Leaders with conviction hone this skill.

Sourced through Scoop.it from: agenda.weforum.org

Conviction in a leader is an incredibly valuable yet increasingly rare trait, writes Travis Bradberry.

See on Scoop.itBusiness Brainpower with the Human Touch